One mission. One Partnership. One tomorrow.

Toya Glenn

1

AVP Team Lead Default Management: MPF® Program

Toya has been in the financial services industry for 25 years in various capacities. Her experience spans across the following: Credit Risk Management, Loss Mitigation, Quality Assurance, Account Management, Process Improvement, Delinquency Reporting Oversight, and Project Management. She has spent 13 years in leadership roles, and has a Bachelor’s Degree in Business Operations Management and a Master’s Degree in Business Administration. Prior to joining the Federal Home Loan Bank of Chicago over 11 years ago, she managed the Fannie Mae Mortgage Help Center on the heels of the financial crisis in 2008. She also worked for HFC/Beneficial (now known as HSBC) for 12 years. Her tenure at the Bank has been spent in the Mortgage Partnership Finance department where she has held multiple roles. She is currently a Team Lead in the Default Management department with the responsibility of managing Default Support and PFI Oversight. In her spare time, Toya enjoys shopping, spending time with family/friends, and loves binge watching Law and Order. She has a 16 year old son who’s awesome and also does a good job of keeping both herself and his dad on their toes. Toya loves and is committed to the work that she does in assisting both internal and external customers.